First, observation of the system was conducted and recorded using the existing operations system used by the bank. ![]() ![]() By using the qualitative approach, M/M/s queuing model and discrete event simulation, the staff was suboptimized. Due to extra and imbalanced staff, the system was idle most of the time. School of computer and communication engineering Department of computer science and technology University of science and technology Beijing 100083 Beijing, PR Chinaĭepartment of Industrial Engineering Sabanci University Istanbul Orhanli, 34956, Istanbul Turkey Ībstract-This paper is a study of staff issues at the bank, ICBC China. ![]() ![]() Sub-optimization of Bank Queuing System by Qualitative and Quantitative Analysis Azmat Ullahĭepartment of management science and engineering Dongling School of economics and management University of science and technology Beijing 100083 Beijing, PR China ĭepartment of Management Science and Engineering Dongling School of economics and management University of science and technology Beijing 100083 Beijing, PR China
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